Thinking that Rain Mobile would have costumer service agents (Linray) whom would resolve client queries only to get arrogance in return

Thinking that Rain Mobile would have costumer service agents (Linray) whom would resolve client queries only to get arrogance in return. They also can't advise clients what methods clients can provide proof that they didn't use their services. They only mention proof relying only on their system. Why should I get billed for 2 Months on a month-month service. 🤷🏽♂️😡