NN
Ntathu N

1 reviews | Active since Sept 2019

31 Aug 2026, 14:24

Think twice before signing up. My experience has been nothing but frustration, wasted time and money.

⭐ 1-Star Review – Extremely Disappointing Experience with Rain

I honestly would not recommend Rain to anyone.

I have been dealing with ongoing issues with Rain for the past two years, and what should have been a simple internet service has turned into a constant headache. For months I have struggled with having little to no internet connection, and August has been the worst yet.

Despite all the problems, I decided to give Rain one last chance. I made another payment last Tuesday for services from 25 August to 25 September, hoping that the issue would finally be resolved. Unfortunately, nothing changed. I still had no reliable internet service.

Yesterday, after spending hours on the phone with customer support and still not receiving a proper resolution, I reached my limit and decided to cancel my services.

What is most frustrating is that I continued paying for a service that I could barely use, while repeatedly having to contact support and explain the same problems. After two years, I expected better service, better communication, and most importantly, a working internet connection.

I am extremely disappointed with the way this has been handled and would strongly caution anyone considering Rain to think twice before signing up. Reliable internet is not a luxury when you depend on it for your everyday life and work — it is an essential service.

Two years of problems is more than enough. I am done with Rain.

0
Replies (1)
Rain
Rain's reply31 Aug 2026, 15:33
Official
Hi Ntathu

We're sorry to hear this has been your experience.

We’re disappointed to hear that we were unable to provide you with the support you expected. 

Your feedback regarding the communication and handling of your queries is important to us, and we’d like the opportunity to review your experience.

Regards,
rain.