Think before taking a rooter from this CLOWNS

On Monday 25 January i received a rooter from rain the standard one for R699. We then realized that the rooter is dipping too much at a mbs of 0.44. I then upgraded to the premium rooter of R999 per month. They swapped the rooters on Thursday 28th of January. When i arrived home the rooter didn’t work. I phoned rain and the lady told me that the rooter is faulty and that they will have to raplace it. On the first of February they send the courier to my house to swap the rooters. When the courier arrive he then had the standard rooter. I phoned rain and said how is this possible. They then send out their own driver and brought the rooter to my work. After work i plugged in the rooter too find out it still doesn’t work. I then phoned rain customer services and they told me i should wait 2-24 hours for activation. On Tuesday 2nd of February i called again. From here on they have giving me all kind of apology's about the system upgrading ext they had been putting down the phone in my ear numerous times. This past week i wasted 600 rand on airtime and my rooter still doesn’t work. On Friday 5 February they said they going to send a technician out on Saturday 6 February. The technician arrived and said that he can’t do anything because my sim needs to be activated. This is a poor service and people should really think twice before they take a rooter from these unprofessional CLOWNS. It’s now Sunday 7th of February and my rooter is still not active i paid for a service but instead I’m waiting like a idiot for the rooter to come on!