******* that will quietly ***** your money, deliver no service and whom are unreachable at all times. do NOT use RAIN

I have been waiting on this terrible service provider for over 2 weeks now to return the money they stole out of my account. They force you to use your bank card details when signing up, so it goes off as an online purchase and not as a debit order, this is genius on their side, because you cannot dispute it like you would a debit order. I will link the original complain below. I want my money back within 7 days or I will be going to the police to lay formal charges against rain for theft.

Original complaint: This has been my experience dealing with RAIN, from signing up, to trying to RICA, to trying to cancel my SIM, to trying to reach suport.

I received the sim, could not rica it because their website was broken, it took me a week, and they charged me for a full month I have now submitted a total of 7 tickets to RAIN. website is broken. I have tried cancelling this useless simcard 2 months ago.... the website confirmed that it was going to be cancelled en of may. In june when I checked again, i saw the service was STILL active. then I cancelled AGAIN. then it notified me that the cancellation would take effect end of JUNE. THIS IS UNACCEPTABLE.

RAIN then took R250 out of my account today. i have called my bank to dispute and reverse the transaction. because I have been trying to cancel this for two months. I will also be taking them to small claims court if they attempt to take money from me again.

I would like to add, this has been the worst experience I have EVER had with a service provider. your speeds are unusable and your support does not exist. The fact that you closed RAIN call centre and removed your contact details is disgusting.

I want to warn every individual considering using RAIN. Stay far away from this service provider, it is not only a ****, but they will continuously take your money, because you are unable to cancel due to the faulty website

Rain Internet Service Provider's reply: 01 Jul 2020, 13:07

Hi Stephen,

Trust you are well and keeping warm. Please accept my humble apologies for the service that you have received thus far. Please be advised that one of our agents will be in contact with you to assist you. Stay safe. Regards Fattima