******* and *****. No customer support.

Non existent support. I have contacted Rain multiple times about the speed I receive on my Premium 5G package. I don't even get half the speed of the lowest 5G package. I have tested all the equipment, everything I have is gigabit compliant and the signal to the tower is perfect, I have checked this with professional equipment. Tonight my speed is wavering between 5 and 10meg at best with constant drops to the bottom end, I can't even stream a single episode of something in HD without constant buffering. I haven't seen a speed of over 15meg in more than a year. From a company that brags about "Ultra fast speeds" this is a blatant lie.

The first time I complained about speed I wrote a long mail explaining all the equipment testing, noting that everything is compliant, working and that the speed issue is on their side. I waited more than a week for an email reply stating "Try rebooting the router." Yes folks, this is how useless these people are. I wasted my time explaining everything only to receive the generic read from a script reply. They reply to people like they are idiots, when in actual fact they are dealing with someone that is quite educated on networking. Their fall back support scripts will try to blame your equipment or signal, yet since these have all been tested, it's a lie.

I have called, emailed and used their website for support and all they do is blatantly ignore you. I called their helpline recently and was promised a call back at 5pm, they never called. They clearly do not care. You can never speak to anyone that is actually smart enough to know how networks work. They hide under a layer of support staff and claims you can't talk to anyone with a brain.

The simple answer must be that they have oversold their tower and it is so congested I never get anything near to what they advertise and I pay for. When I just installed the router I was getting speeds of over 300meg. 300 down to 10 at best, that's a rather large drop, that's a drop of 96.6%. I have a router ups and have noticed that when load shedding kicks in I get slightly better speeds, so clearly congestion issues. Yet I'm still limited to a max of around 10-15meg. So they've clearly throttled the service.

I also got a 4G package for when I'm roaming around near work and the speed is lower than 2 meg at best. If you use a VPN they throttle the speed to kb's. You might be able to send a whatsapp over a VPN if you are patient, nothing else. I have to connect to VPN's for work purposes, so the service is basically useless. They've clearly throttled this into oblivion to keep streaming limited to a certain resolution.

Thankfully fiber is being installed in my neighborhood, so I can get rid of this useless and ********* service in a few weeks.

Avoid then at all costs. This company only cares about profit.