JO
Jackie O'Neill

1 reviews | Active since Oct 2020

12 Dec 2022, 13:05

*******

ABSOLUTELY USELESS!

I took out a rain contract on a promotion they ran in November. When I received the router, it was faulty, and couldn't connect to the internet at all. Phoned them, someone would call me back to organise a replacement. A month later of phone calls from me that cost me money, and NO ON EVERY calling me back, I phoned again, and cancelled, and wanted the installment they had taken for a service I NEVER COULD USE, with promises that an EFT Refund would be made within 7-10 days! Now, half a month later, I have no refund, and had to change back to my old internet service provider. THESE People are useless, and basically ***** your money and don't provide you with ANYTHING in return!!!! AVOID AT ALL COSTS!!! It's basically THEFT!!!!

0
Replies (2)
Rain
Rain's reply12 Dec 2022, 13:09
Official
Hi Jackie.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JO
Jackie O'Neill's update15 Dec 2022, 15:20
Reviewer Update
145 Roberts Road, Clarendon, Pietermaritzburg 3201. Odd that the collection was escalated, but you don't even have my address where they were to collect it. So in fact since your last reply, absolutely nothing was done regarding this!!!!!