*******

I have been struggling for a year with poor connection, so I decided to downgrade from the R479 to the R250 package, did this on the 20th of October, and I was told it will apply at the end of the month. R479 was taken from my account, and now I dont have internet at all, on their site, it says I'm on a "pay as you go" package, something I've never chosen. Rain has defeated me in terms of their poor connection, something I've learnt to live with, but now they ***** my money too. Ai