NR
Nicholas R

1 reviews | Active since Jan 2018

01 Jul 2021, 07:20

*******

I would give zero stars if it were possible.

I canceled my rain subscription on May the 16th. It took a month to responde to me, not once but multiple times after canceling my account.

I receive an email saying someone will contact me to issue the cancelation. No call. Reference number **********

Try again. Receive email. No call. Reference number **********

Try again. Receive email. No call. Reference number **********

Finally I got a response, after which they had already debited my account for another month of subscription at R699.

They then collected their router as I was told I would be reviving a refund for the time I did not use the service. This morning on 1 July I have recived another debited amount.

I don't have a router, sim card nor have I used the service for over a month yet I am still getting charger.

This is theft out of my account. Ontop of all of this, hello Peter is the ONLY way to get a response from you.

0
Replies (2)
NR
Nicholas R's update01 Jul 2021, 08:55
Reviewer Update
Does the payment not happen at the beggining of the month for that month?

I was charged a full amount for the month of June on the 1st of June of R699 for the period June 1st - June 30th?

If the card was canceled on the 15th why was I not credited the rest of the month? Ie the 16th-30th of June?




NR
Nicholas R's update01 Jul 2021, 10:34
Reviewer Update
Would never have been charged this amount if all was canceled on the 16th of May when I first canceled my account! Took you a month to cancel my account.

Still worth no stars