RC
Rashaad C

1 reviews | Active since Dec 2018

16 Sept 2024, 14:17

Thievery of Rain Internet Services

It is amazing how, when they double debit your account, so you decide to call them. For starters, you cannot find any local offices so you can visit them to deal with the matter. Then, you call, just to discover the person you are speaking to is actually in India. They promise a refund within 7 to 10 days, which has come and gone, and still nothing. Then you call them and choose the call back option and the voice tells you that you will get a call back shortly. I am not sure what shortly means , but I am sure it is not 6 hours later. Then you call them again and sit on the line for more than 10 minutes, with no actual person on the other side. Rain, you are a joke and I do not understand why the call centre is allowed to be outsourced to India. Perhaps people should, on mass, boycott Rain.

0
Replies (5)
Rain
Rain's reply16 Sept 2024, 14:23
Official
Hi Rashaad,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
RC
Rashaad C's update17 Sept 2024, 11:47
Reviewer Update
What a joke. 3 weeks ago I was told it will be 7 to 10 days.
Why should I believe the lies of rain???
RC
Rashaad C's update17 Sept 2024, 14:38
Reviewer Update
When you guys mess up and knowledge that you have, why can it not be done immediately.
Or is it a matter of rain wanting to earn interest on thousands of unhappy customer refunds?
RC
Rashaad C's update18 Sept 2024, 07:41
Reviewer Update
You guys have your lies well trained. Seven days, my ****, 3 weeks later and we are still waiting. You guys at rain make great *******. Honor among ******* and all.
The refund should have been immediate, not 7 days. That is bull**** and a lie.
How many ppl do you do thus to. Perhaps a ******** case and a class action law case should be started against rain.
Maybe then, you guys will stop this nonsense
RC
Rashaad C's update18 Sept 2024, 08:22
Reviewer Update
Not to my satisfaction? Do you apologize the the thousands others whom you treat as poorly is this and hide it behind an, I'm sorry.
Well, an apology is a cop-out. If you were not dishonest to start with, or just did what you get paid to do, there would be no need for an apology.
So, save your apologies who those gullable enough to think it is sincere.
LOL