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jV
jakey V

1 reviews | Active since May 2024

12 Dec 2024, 19:23

They will never improve, so just ignore their deals and promises.

They tell a person that they are liaising with the relevant team and will provide feedback soon and 5 days later, still no feedback or progress. Rain will never ever improve!!!!

0
Replies (12)
Rain
Rain's reply13 Dec 2024, 06:38
Official
Hey Joachim V, 

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further. 

Regards, 
rain.
jV
jakey V's update13 Dec 2024, 16:39
Reviewer Update
See everyone what I'm talking about?

This I know and this is not even the reason why I posted a bad review again. It was in regards to my account showing due on your website which it was never ever due but still wanted to see that it showed paid and not due, but I see its ok now. But still you guys did not even get back to me when it was done or even before then.
jV
jakey V's update15 Dec 2024, 16:28
Reviewer Update
OMG and again I am experiancing downtime *** is wrong now???? I am experiancing downtime a freaking again. This is seriouslt messed up. So how much discount am I getting now? Really getting tired of this.

I sent again screenshots of my speedtests I did and there is 3 tests I ran. I sent it to ***.
jV
jakey V's update15 Dec 2024, 16:29
Reviewer Update
I sent it to the social email address of yours..
jV
jakey V's update18 Dec 2024, 14:10
Reviewer Update
Hi, it has been sorted.
jV
jakey V's update19 Dec 2024, 16:48
Reviewer Update
So in regards to your previous message " we will look into your account and credit you accordingly ", how much will it be or you guys waiting again until last moment and then not do it until end next month?
jV
jakey V's update19 Dec 2024, 19:39
Reviewer Update
Ok but I want to know how much
jV
jakey V's update20 Dec 2024, 20:12
Reviewer Update
Ok seriously what are you guys investing this long? Mb for Mb? A freaking entire day!!!!!!

I need a answer right now!!!!!!!
jV
jakey V's update20 Dec 2024, 23:49
Reviewer Update
I know it has been but that was for the downtime before. READ YOUR MESSAGES PROPERLY OMW!!!

This was a recently new and totally separate downtime from the previous downtime I had!!!!!! So how MUCH YOU Going to give credit?????????????

See below of the credit that was past for previous downtime:

Rain’s reply
13 Dec 2024 at 06:38
Hey Joachim V,

Upon investigation, we do see that credit was passed onto your account for downtime experienced and this will be app**** to the next invoice that will be generated and the difference will be deducted.

Regards,
rain.

Now see the recent downtime below:

Rain’s reply
19 Dec 2024 at 18:44
Hey jakey V,

Thanks for reaching out.

Kindly know that a billing adjustment will be done for the downtime experienced.

We will review your account for the downtime experienced and apply a credit to the account.

Thanks,
rain.

YOU GOT IT NOW?
UNDERSTAND?
SHOULD I SPELL IT OUT FOR YOU?
jV
jakey V's update21 Dec 2024, 14:21
Reviewer Update
Ok good. But how the hell is it possible to get R124.98 and now only R20.16.. ive been down for more worth than only R20.16
jV
jakey V's update21 Dec 2024, 19:29
Reviewer Update
How much I know? I don't time the period I have downtime!!!!!
jV
jakey V's update22 Dec 2024, 20:40
Reviewer Update
????????