They Took My Money and Are Now Making Up Lies

I requested a cancellation on January 23rd, but they ignored me until January 28th and only canceled the service on February 3rd. Instead of refunding me, they took money from my account as a card payment to make it seem like I paid willingly.

Now they are calling me, claiming I refused to return the router, just to avoid giving my money back. This was **never** a condition for cancellation, and I canceled because **I am not home**. They are using this as an excuse to keep my money.

To make matters worse, a woman called me this morning to "apologize" for the situation, only to call again in the afternoon taking back the apology and falsely accusing me of refusing to return the router. How does that even make sense?

You had no right to take my money!