AM
Amanda M
1 reviews | Active since Mar 2025
20 Mar 2025, 14:46
They take your money and does not want to give it back
On the 7th March I receive a Notification on my Bank that a payment when off for Rain Bryanston. I immediately logged a Ticket and got a reply. A technical error has occured and we a working on it and your money will be back in your account by Today. We are now on the 20th March and the money is still not reflecting. I ask my bank for assistance and they can't help me until I get a letter from Rain. I requested for the letter to give to my bank, and I am still waiting. People please be aware and do not chose Rain as a Network provider.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
20 Mar 2025, 14:53Hi Amanda,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Mar 2025, 14:53
Official
Hi Amanda,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AM
Amanda M's updateReviewer Update
24 Mar 2025, 09:35So here we are again. 4 Days later and still no Refund. The money is still not back in my account.
AM
Amanda M's update24 Mar 2025, 09:35
Reviewer Update
So here we are again. 4 Days later and still no Refund. The money is still not back in my account.
AM
Amanda M's updateReviewer Update
24 Mar 2025, 14:28Good Day, The money is on Uncleared status in my account and my bank requires a letter to reverse this back into my account. The letter needs to be on a Letter head with, Authorisation Code, The amount that needs to be reversed, The date of the Transaction and the Full Debit card nr. Please emailed this to me very urgently
AM
Amanda M's update24 Mar 2025, 14:28
Reviewer Update
Good Day, The money is on Uncleared status in my account and my bank requires a letter to reverse this back into my account. The letter needs to be on a Letter head with, Authorisation Code, The amount that needs to be reversed, The date of the Transaction and the Full Debit card nr. Please emailed this to me very urgently
AM
Amanda M's updateReviewer Update
25 Mar 2025, 07:28Good Day,
I have not received any Letter as requested, I have not received my Refund but you are trying to take another payment from my account.
Now I have to pay extra bank charges for not having sufficient money in my account because of RAIN Robbing me from my money.
Do you really think you are being fair here. I have suffered enough. R1895 is a lot of money for me and for the last 18 days my Family had to live of bread and water because of Rain's Lack of urgency.
I have not received any Letter as requested, I have not received my Refund but you are trying to take another payment from my account.
Now I have to pay extra bank charges for not having sufficient money in my account because of RAIN Robbing me from my money.
Do you really think you are being fair here. I have suffered enough. R1895 is a lot of money for me and for the last 18 days my Family had to live of bread and water because of Rain's Lack of urgency.
AM
Amanda M's update25 Mar 2025, 07:28
Reviewer Update
Good Day,
I have not received any Letter as requested, I have not received my Refund but you are trying to take another payment from my account.
Now I have to pay extra bank charges for not having sufficient money in my account because of RAIN Robbing me from my money.
Do you really think you are being fair here. I have suffered enough. R1895 is a lot of money for me and for the last 18 days my Family had to live of bread and water because of Rain's Lack of urgency.
I have not received any Letter as requested, I have not received my Refund but you are trying to take another payment from my account.
Now I have to pay extra bank charges for not having sufficient money in my account because of RAIN Robbing me from my money.
Do you really think you are being fair here. I have suffered enough. R1895 is a lot of money for me and for the last 18 days my Family had to live of bread and water because of Rain's Lack of urgency.
AM
Amanda M's updateReviewer Update
25 Mar 2025, 12:48I have contacted my bank and they can't help me to get the money back in my account. You have tried again to debit my account and due to no funds you have no switch off my WIFI.
Rain is a bunch of *******.
Rain is a bunch of *******.
AM
Amanda M's update25 Mar 2025, 12:48
Reviewer Update
I have contacted my bank and they can't help me to get the money back in my account. You have tried again to debit my account and due to no funds you have no switch off my WIFI.
Rain is a bunch of *******.
Rain is a bunch of *******.
AM
Amanda M's updateReviewer Update
26 Mar 2025, 15:32Good Day,
18 days and counting. Almost another day has gone, and I still have not received my refund yet you are very quick to take off another payment from me. There seems to be no urgency from your side to assist your customers. No customer service, No customer satisfaction.
18 days and counting. Almost another day has gone, and I still have not received my refund yet you are very quick to take off another payment from me. There seems to be no urgency from your side to assist your customers. No customer service, No customer satisfaction.
AM
Amanda M's update26 Mar 2025, 15:32
Reviewer Update
Good Day,
18 days and counting. Almost another day has gone, and I still have not received my refund yet you are very quick to take off another payment from me. There seems to be no urgency from your side to assist your customers. No customer service, No customer satisfaction.
18 days and counting. Almost another day has gone, and I still have not received my refund yet you are very quick to take off another payment from me. There seems to be no urgency from your side to assist your customers. No customer service, No customer satisfaction.
AM
Amanda M's updateReviewer Update
28 Mar 2025, 13:26I will be contacting the ***** department as you are *****ulently taking money from me and then your staff had the audacity to tell me that my account is in arrears and that I have not paid my Rain in January 2025. Rain 5G takes peoples money and then refuses to give it back. You have caused me so much pain.
AM
Amanda M's update28 Mar 2025, 13:26
Reviewer Update
I will be contacting the ***** department as you are *****ulently taking money from me and then your staff had the audacity to tell me that my account is in arrears and that I have not paid my Rain in January 2025. Rain 5G takes peoples money and then refuses to give it back. You have caused me so much pain.