They make empty promises to their clients, their services is very poor

They make empty promises to their clients, their services is very poor. I requested for a new router since last month on 12 April 2024 and they said i must wait for 3 to 5 days they will deliver it, but they never did till today🚮🚮. Today I spoke with their manager Suhaifa, she promised to send the new router next week, hopefully she will