UM
Uluthando M

1 reviews | Active since Feb 2024

02 Feb 2024, 13:57

They left me without WiFi even though I made a payment.

Hi there,

To the next person thinking of using Rain for WiFi, please consider this before making that decision. Not only does this company leave a lot to be desired with their communication and response time, they will continue to bill you and even pause your access to the service even after you've made a payment.

I honestly didn't want to take it this far; however, I am not getting the response I need from this company. Instead, all they do is send me automated responses and this is not the first time I've had to fight tooth and nail for my WiFi with them. I would honestly not recommend Rain to anyone.

0
Replies (2)
Rain
Rain's reply02 Feb 2024, 14:00
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 
UM
Uluthando M's update02 Feb 2024, 14:32
Reviewer Update
I know you guys won't get back to me because I've contacted support and even sent in an email but I haven't received a response. I'm currently losing money because of this. Will your company compensate me for the money I've lost? No. Instead, I will need to make a plan on how I will make that money back.