They keep debiting my account. Its been months of begging for a refund. They are now taking even more money

Rain has now debited me again, after I called many times to cancel. They keep asking if I got a cancellation email, how will I ensure I get one? All I can do is call and email to cancel. They are now debiting me R923 and not the R529 according to the contract. I dont even know what to do anymore. I have called many times to cancel and they have called me back many times to say they will sort it out. But they keep taking my money monthly.

I am beyond exhausted. They overcharged me in March, debited me in April and now in May....they keep taking my money instead of refunding what they keep promising they will refund.

When I tried to call today, I ran out of airtime holding

What **** is this?! This needs to be reported to authorities. There is no way that this is legal.