nM
nokuthula M
1 reviews | Active since Nov 2011
20 Nov 2024, 14:39
They just canceled the contract and unable to provide answers
My sister has an account with them and what a couple of weeks of connectivity hell. She has spoken to over 5 agents and the only thing they agree on is that her account/subscription has been canceled but they unable to answer why and by who they then make empty promises to investigate and get back to her but no one has actually done that. They sitting with the payment but no connection at home.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Nov 2024, 14:47Hey Nokuthula,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
Rain's reply20 Nov 2024, 14:47
Official
Hey Nokuthula,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your connection query and we will be in touch to assist further.
Regards,
rain.
nM
nokuthula M's updateReviewer Update
29 Nov 2024, 16:26Good day,
At this point I am at a complete loss, ASAP in this case means whenever I request feedback. I provided the banking details last Friday you have had 5 business days to processes the refund or at the very least call your former client (since you cancelled her services and cannot advise why) and give her some kind of feedback but nothing.
It's disgusting how you treat your customers
At this point I am at a complete loss, ASAP in this case means whenever I request feedback. I provided the banking details last Friday you have had 5 business days to processes the refund or at the very least call your former client (since you cancelled her services and cannot advise why) and give her some kind of feedback but nothing.
It's disgusting how you treat your customers
nM
nokuthula M's update29 Nov 2024, 16:26
Reviewer Update
Good day,
At this point I am at a complete loss, ASAP in this case means whenever I request feedback. I provided the banking details last Friday you have had 5 business days to processes the refund or at the very least call your former client (since you cancelled her services and cannot advise why) and give her some kind of feedback but nothing.
It's disgusting how you treat your customers
At this point I am at a complete loss, ASAP in this case means whenever I request feedback. I provided the banking details last Friday you have had 5 business days to processes the refund or at the very least call your former client (since you cancelled her services and cannot advise why) and give her some kind of feedback but nothing.
It's disgusting how you treat your customers