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JB
Joshua B

1 reviews | Active since Jul 2020

11 Jun 2024, 17:23

THEY **** - IT’S A CONTRACT

I agreed to a month - to - month service with Rain Internet in 2022.

This was when they gave you a tubular Router - branded by Huawei. I can’t remember exactly how long i used their service, but due to inconsistent coverage and speeds provided by Rain in my area i moved to a different ISP

Ive since then switched to MetroFibre in early ‘23

Since it was displayed, advertised and sold as month to month service, I didn’t see the need let them know of anything as i was no longer using their services. I have not used their services over 2 years.

Apparently i now owe them money - for a service i no longer used. Which is screaming “CONTRACT”.

So beware - they are disingenuous and their services are extremely inferior.

0
Replies (3)
Rain
Rain's reply11 Jun 2024, 17:52
Official
Hi Joshua B,

Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.

Regards,
Rain
JB
Joshua B's update11 Jun 2024, 18:20
Reviewer Update
Hi Rain - Thank you for the response, Keen to have a chat about this.

Kind Regards
Josh
JB
Joshua B's update12 Jun 2024, 15:40
Reviewer Update
This is interesting - for the mere reason, I spoke to an agent in the billing department, his Name was Jared (apologies if misspelt), and he confirmed multiple times that it is a month-to-month service - if you don't pay, you don't use, like a Netflix subscription.

after confirming this on the call. it seemed that he proceeded to ignore me, since the call was still commencing but he wasn't responding anymore. i stayed on the line for 10 mins waiting to hopefully hear him again, to continue the call.

i believe this call was recorded - and it took place today at 15:30 - 12/06/2024.