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Sharon B

1 reviews | Active since Nov 2023

15 Nov 2023, 21:05

They disconnected my internet again

They disconnected my internet again. I just need my refund back because I can't keep on like this. I'm working from home now I have to be frustrated again and again. Rain is providing poor service with its stuff. They don't even come back to you with feedback to wear investigation they did to why having this issue.

0
Replies (12)
Rain
Rain's reply16 Nov 2023, 10:03
Official
Hi Sharon Hlambela 

We're really sorry your rain experience hasn't been as good as you expected. 
We're going to get on this asap. 

Thank you. 
rain. 
SB
Sharon B's update16 Nov 2023, 19:39
Reviewer Update
Hi I made a payment on the 25th of october also provide proof to the Document upload team i dont know what changes you guys made please chec your things nicely i cant keep explaining one thing over and over. My payement have been on the 25th not 1st. this is proof of payment ref P***
SB
Sharon B's update17 Nov 2023, 10:12
Reviewer Update
if you guys cant assist me please cancel my services i just cant anymore, its really unfair that you pay for something then yet on your owing how many proof of payment should i provid. and again does it make sense that you pay on the 25th october and pay again on the 1st of november which services will you be paying for. this the call ref ***9 of proof of payment provided to document upload team. please resolve your system issues i cant suffer for your issues.
SB
Sharon B's update17 Nov 2023, 17:55
Reviewer Update
common guys check all my invoices payment dates all payments are on 25th not 1st. this started when your system went offine. and again how do i pay on 25th before my debit date its not even possible on your system. and the money that i paid is for what.
SB
Sharon B's update19 Nov 2023, 07:08
Reviewer Update
But on the system it still shows that im still owing i cant manage my account could you kindly please fix that too.
SB
Sharon B's update20 Nov 2023, 20:56
Reviewer Update
My Internet is cut off again today. this month im seeing flames i give up. poor service. my rating to you guys from 100% to -0% last number of zeros yoh.
SB
Sharon B's update21 Nov 2023, 14:06
Reviewer Update
My internet is off today but see what rain said they say my issue is fixed but yet they still cut off my internet and the app says im owing.
Rain’s reply
18 Nov 2023 at 10:30
Hi

We do apologize for any inconvenience caused we do see that the amount is up to date and your next bill will be due on the 1st of December
SB
Sharon B's update21 Nov 2023, 19:16
Reviewer Update
thank you guys for your services all this years but what i hav seen this month i just cant anymore. i have to let your guys go. i cant keep sending all this proof of payment all the time. if you guys dont know your jobs please dont complicate me. you guys have all access to your systems to check everything. and again what was this for.

Rain’s reply
18 Nov 2023 at 10:30
Hi

We do apologize for any inconvenience caused we do see that the amount is up to date and your next bill will be due on the 1st of December
SB
Sharon B's update21 Nov 2023, 19:17
Reviewer Update
thank you guys for your assistance.
SB
Sharon B's update25 Nov 2023, 15:09
Reviewer Update
Offline again :(
SB
Sharon B's update26 Nov 2023, 08:58
Reviewer Update
They disconnected my internet again :(
SB
Sharon B's update26 Nov 2023, 15:06
Reviewer Update
Hi Please below

Rain’s reply
18 Nov 2023 at 10:30
Hi

We do apologize for any inconvenience caused we do see that the amount is up to date and your next bill will be due on the 1st of December