NZ
Noluthando Z
1 reviews | Active since Apr 2019
19 Jul 2024, 14:58
They choose when to service
Today I am connected via Cell C once again, purchased another daily data bundle. The amount I have used this month is R 325 so I can work. Today am calling it defeat. Please cancel me, come take your router.
Connection works from 11pm till what ever time my shift starts ... They can service me, they choose not too on certain times. Their field technicians do not have time to fit me me in in their 2 weeks backlog... Its sad to know that there's a business that doesn't value and prioritize customer. Their Team can apologize sincerely and connect you so you can sleep hoping the'll be connection the following day. I don't want to cancel but they can go ahead and cancel at this point its fine. I"ll keep my peace.
Helpful (0)
Replies (2)0
Replies (2)NZ
Noluthando Z's updateReviewer Update
19 Jul 2024, 16:40With my job now on the line, please assist with cancellation. You are more on the inconsisted side
NZ
Noluthando Z's update19 Jul 2024, 16:40
Reviewer Update
With my job now on the line, please assist with cancellation. You are more on the inconsisted side
NZ
Noluthando Z's updateReviewer Update
19 Jul 2024, 21:44Thank you for your response. Unfortunately, you may not fully understand my position because you are the only person who understands your own process. Your feedback seems unfair as you may not have all the information. Since you are not in direct contact with the engineers and their work, it's difficult for you to accurately assess whether there is an issue or not. I am pointing this out on the basis that, as you read this, you may not know what is wrong with the tower or why it works perfectly fine from 11 PM when I don't need it. Your engineers report to no one except the alarm (I hate the damn alarm). I have never called anyone to beg as much as I call you or your services. I wanted to direct my frustrations to your CEO, but he is aware of the circus– his DMs are turned off on LinkedIn (I would react the same as well). Anyway, the poor experience has got me evaluating my whole life ... Like, I need to move to an area that has fibre at least so that I will understand if it breaks and takes 2 months to connect, that they're swimming in the ocean fighting sharks and whales to fix it. Unlike 2 weeks for a damn alarm and congestion like you don't know how many people you are signing every day.
Call me
Call me
NZ
Noluthando Z's update19 Jul 2024, 21:44
Reviewer Update
Thank you for your response. Unfortunately, you may not fully understand my position because you are the only person who understands your own process. Your feedback seems unfair as you may not have all the information. Since you are not in direct contact with the engineers and their work, it's difficult for you to accurately assess whether there is an issue or not. I am pointing this out on the basis that, as you read this, you may not know what is wrong with the tower or why it works perfectly fine from 11 PM when I don't need it. Your engineers report to no one except the alarm (I hate the damn alarm). I have never called anyone to beg as much as I call you or your services. I wanted to direct my frustrations to your CEO, but he is aware of the circus– his DMs are turned off on LinkedIn (I would react the same as well). Anyway, the poor experience has got me evaluating my whole life ... Like, I need to move to an area that has fibre at least so that I will understand if it breaks and takes 2 months to connect, that they're swimming in the ocean fighting sharks and whales to fix it. Unlike 2 weeks for a damn alarm and congestion like you don't know how many people you are signing every day.
Call me
Call me