LP
Liezel P
1 reviews | Active since Apr 2009
25 Jul 2022, 06:59
They are ******* who will continue to take you money after cancellation
I cancelled on 30 June and received confirmation of cancellation. The sim card was deactivated on the same day. I was debited the full R499 today - with no service and no connectivity for the month of July. I see from other complaints they do this all the time. Refund me immediately!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Jul 2022, 07:59Hi Liezel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply25 Jul 2022, 07:59
Official
Hi Liezel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
LP
Liezel P's updateReviewer Update
25 Jul 2022, 08:08According to your website: "At the end of every month, we will bill you for your subscriptions and data usage during that month. We’ll debit the billed amount from your card on your selected payment date.". So my payment at the end of June was for services in June correct? So at the most you can charge me for usage from 25 June - 30 July now in July pro rata. Not the full subscription
LP
Liezel P's update25 Jul 2022, 08:08
Reviewer Update
According to your website: "At the end of every month, we will bill you for your subscriptions and data usage during that month. We’ll debit the billed amount from your card on your selected payment date.". So my payment at the end of June was for services in June correct? So at the most you can charge me for usage from 25 June - 30 July now in July pro rata. Not the full subscription
LP
Liezel P's updateReviewer Update
05 Aug 2022, 10:48Nope. My invoice for June states services from 1 June to 30 June with an amount - which was paid for in June. My invoice for July states R0. And according to your website you did not take any money in July. I want a refund now for money taken in July.
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image.png 37.24 KB
LP
Liezel P's update05 Aug 2022, 10:48
Reviewer Update
Nope. My invoice for June states services from 1 June to 30 June with an amount - which was paid for in June. My invoice for July states R0. And according to your website you did not take any money in July. I want a refund now for money taken in July.
image.png 37.24 KB
image.png 37.24 KB