BM
Barbara M

1 reviews | Active since May 2023

25 May 2023, 09:53

They are charging me more than i never asked for

They are charging me more than i never asked for.They don't take their customers seriously because on the phone i choose to pay R265, they say i should pay it right away and i did it.Now they over charging they R1500 and something.They don't respect their jobs. Are they trying to **** me or what.

0
Replies (9)
Rain
Rain's reply25 May 2023, 10:07
Official

Hi Barbara 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
BM
Barbara M's update01 Jun 2023, 22:34
Reviewer Update
I suppose to pay R265 per month, where is this R1558,138 come from, and you are busy trying to debit it on my bank account why are you doing this.
BM
Barbara M's update06 Jun 2023, 09:01
Reviewer Update
I didn't increase anything I don't know how to that,you are the one who registered me and you are the one who knows how to increase or decrease now you blame me for something i didn't do or know about.
I registered via the phone with someone and said to him I want the one fo R265 he said ok and he told me to pay and he already sent a link for me to pay and i did that,I don't know what are you talking about, i didn't select anything via to the rain dashboard he didn't mention anything to me about the dashboard, now it's R3315 I'm not even using it how come, anyway you should fix it
because I am unemployed that is why I ask for the one that cost R265,I won't be able to pay that kind of money because I am not working don't try to deduct it on my account because you won't find anything.Just fix your mistake or the person who I spoke to on the phone that day I register should be held responsible not me. I only owe you R265 for last month only.
BM
Barbara M's update06 Jun 2023, 09:10
Reviewer Update
When you say i increased my peak data did you see me doing that,no man don't do this please 🙏 I am begging you please fix it, between Thabani Shabangu and Omisha they should admit their mistakes and fix it.
BM
Barbara M's update06 Jun 2023, 11:25
Reviewer Update
I didn't change anything God knows anyway there is nothing i can do.all I know is that I owe you R265, that I can pay.
BM
Barbara M's update06 Jun 2023, 11:27
Reviewer Update
How can i change something i don't even know how it works. All i know is that you are ******.
BM
Barbara M's update06 Jun 2023, 12:13
Reviewer Update
Please be advised that you are the one who are not doing your job right,I am a first time user of your services you supposed to tell me what to do.I just register and use the wifi i don't know anything. After you tell me that I change some things and I'm the one who is responsible for that,now you want me to pay for something i don't know and understand.Where is the person who registered me that day,as your calls are recorded.I think i will need legal advice in this because clearly I don't understand or i don't know anything.
BM
Barbara M's update09 Jun 2023, 10:54
Reviewer Update
I was not around when you called you can try again

BM
Barbara M's update01 Jul 2023, 21:08
Reviewer Update
Hi
On the phone i said i will pay your R323.85 when i have it, but now you are busy trying to debit on my account and it is costing me more charges and I'm trying to find your money so that i can pay you.when i have it i will make sure that i deposit it on my account and pay you.Please stop trying to debit it the charges are getting too much. I promise I will pay you your money.