THESE PEOPLE AT RAIN DONT CARE AT ALL.

I dont even know where to start, it has been 2 weeks that I have been waiting for a technician to come see what wrong with me 5G connection. Through out the month of November the connection has been on and off and finally 2 weeks ago it stop completely working.

I sent emails, I called but these people just dont care or they don't know what they are doing. When you talk to one of them, they will start by saying they dont seem to see your emails, then they will say we have escalated your ticket to another department and after you will not hear from them again, just nonsensical customer service.

I wonder what the so called managers are doing?There is no sense of emergency, no sense of accountability.

On this platform there was some guy who was replying to me, they dont even identify themselves, he told that a technician was assigned to come check what is going, no technician showed up.

I then spoke to a gentleman called Mac, he also pretended to be helping and even ask me to send me the screenshot of my conversation with the previous guy which I did, I send it to this email address " mcanyi******* "

He promise to call as soon as he get the screenshot but didn't bother at all, looks like it's the standard at Rain

After waiting for days with absolutely no feedback, last night I sent an email to "***" and this morning a gentleman called Bhekinusi Mashele called from the network or technical department. He apologized and told he was sorry that I was sent left, right and center.

I taught that this time around something will happen, absolutely nothing, after asking many questions including Covid related questions, just before the end of the call, he gave me the ref nbr *** and said as soon as he hangs up he will send me an email giving the time the technician will come at my place, once again till now there's absolutely no email.

After 4 hours of waiting of that email I decided to call again and this time I spoke to a gentleman with the surname Dlamini, since I was fed up with this pathetic service from Rain, I wanted to just cancel this useless subscription and surprisingly before to cancel you need to settle an outstanding balance of a service that you didn't receive.

And this evening they had the nerve to send a sms telling to pay if I want to remain connected, it is absurd I have been using that useless wifi for 2 weeks now.

Initially I tought I was the only one experimenting this pathetic and useless service but I realised that every single day there are more than 20 clients complaining about Rain if not about the poor connection it's the poor customer service that they receive.

I know for a fact that no one will get back to me but it's Ok that's Rain standard, the consultants dont care, managers don't even give a danm.

I would never recommend their service to anyone, I am very disappointed especially on the customer service, if there was zero star or minus 1 star that what I will give to Rain for customer service, JUST PATHETIC.

Mpolesha ***.