sC
sohail C
1 reviews | Active since Mar 2018
23 Mar 2020, 16:10
THESE GUYS ARE THE WORST! STAY FAR AWAY!
Absolutely useless! They promise fast internet, hahahaha!
Delivered my router today, its connected and they activated my sim - internet is non existent, even though all LCD lights on the router display green.
Impossible to get a hold of rain. They suggest that you "chat to them" on their website. You'll join a queue where you'll have to wait more than 2 hours to chat to someone, when you finally get through, the person is attending to multiple chats, so they are not helpful.
I am disgusted and will not renew next month. I will not even try to cancel my subscription - let them ***** the R1000 that they took. I don't have the time or energy to deal with this.
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Replies (2)sC
sohail C's updateReviewer Update
24 Mar 2020, 18:451 day later - again, i sat in the support queue for more than 1 hour. The support agent says that there is a fault on the tower in my area, thus the internet speed is very slow.
He cannot do anything about it, the fault will now be escalated. They were made aware of the fault on the 21st March - they are only escalating it now.
We will be in "lock down" in SA from Thursday evening - i will not be able to work at home because of the poor internet connection, yet Rain will still charge me for the month.
Terrible SERVICE!!!!!
He cannot do anything about it, the fault will now be escalated. They were made aware of the fault on the 21st March - they are only escalating it now.
We will be in "lock down" in SA from Thursday evening - i will not be able to work at home because of the poor internet connection, yet Rain will still charge me for the month.
Terrible SERVICE!!!!!
sC
sohail C's update24 Mar 2020, 18:45
Reviewer Update
1 day later - again, i sat in the support queue for more than 1 hour. The support agent says that there is a fault on the tower in my area, thus the internet speed is very slow.
He cannot do anything about it, the fault will now be escalated. They were made aware of the fault on the 21st March - they are only escalating it now.
We will be in "lock down" in SA from Thursday evening - i will not be able to work at home because of the poor internet connection, yet Rain will still charge me for the month.
Terrible SERVICE!!!!!
He cannot do anything about it, the fault will now be escalated. They were made aware of the fault on the 21st March - they are only escalating it now.
We will be in "lock down" in SA from Thursday evening - i will not be able to work at home because of the poor internet connection, yet Rain will still charge me for the month.
Terrible SERVICE!!!!!
sC
sohail C's updateReviewer Update
24 Mar 2020, 18:59YOU CAN EMAIL THE SERVICE MANAGER AT: ***
sC
sohail C's update24 Mar 2020, 18:59
Reviewer Update
YOU CAN EMAIL THE SERVICE MANAGER AT: ***