1 reviews | Active since Feb 2019
There's no such thing as pay as you use & no contract.
so i have been with rain for a less than a year and I'm already dissatisfied. they mention that this is not a contract you pay as you use but that's not true. I skipped payment for two months and was not connected but I did not mind because I didn't pay. Now I am trying to get reconnected and to my surprise they charging me for the those months saying that their billing has usage recorded on it and that I should have called to disconnect BUT why was this information omitted when we take up the package? when I try to explain that the router has been plugged but there wasn't any connection even the 5g light was off , my devices kept on saying: CONNECTED;NO INTERNET, I made payment for the one invoice out of hope but still when I call them they said that I have to pay the balance, Why am I billed for something I never used? The usage recorded where does it come from?
Hi Betty
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Betty
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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generally asking for understanding
generally asking for understanding
