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betty M

1 reviews | Active since Feb 2019

28 Oct 2022, 18:18

There's no such thing as pay as you use & no contract.

so i have been with rain for a less than a year and I'm already dissatisfied. they mention that this is not a contract you pay as you use but that's not true. I skipped payment for two months and was not connected but I did not mind because I didn't pay. Now I am trying to get reconnected and to my surprise they charging me for the those months saying that their billing has usage recorded on it and that I should have called to disconnect BUT why was this information omitted when we take up the package? when I try to explain that the router has been plugged but there wasn't any connection even the 5g light was off , my devices kept on saying: CONNECTED;NO INTERNET, I made payment for the one invoice out of hope but still when I call them they said that I have to pay the balance, Why am I billed for something I never used? The usage recorded where does it come from?

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Replies (4)
Rain
Rain's reply28 Oct 2022, 18:26
Official

Hi Betty
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
bM
betty M's update28 Oct 2022, 19:57
Reviewer Update
i rebooted for the 7th time now still not working
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bM
betty M's update28 Oct 2022, 19:59
Reviewer Update
your call center has not answered my call since 19h17 I'm still waiting for them to pick up its 19h58 now
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betty M's update01 Nov 2022, 10:02
Reviewer Update
so why am billed for October? if the below error was there and only started using the WIFI on the 28 because of the above shared error on the web page which has been there for over a month. should I not be credited and charged a pro rata for November or will I get prorated end of November?

generally asking for understanding