There's a reason why rain is cheaper.

I have been dealing with the same issue for 5months ,no progress. My account was prepaid and cancelled last year October but apparently in owing Rain R900. I was told to send bank statements which I did and was told to send my card details which I did . Once I sent my card details they have stop communication with me completely, no outcome though. I then asked for an email address which the ombudsmans can use to tackle this matter,no response. I've spent more airtime of the phone explaining my issue with different agent than they claim I owe them . Please did advise I have it on a record line when they told me my account is pre-paid as I called from work , they still won't investigate.

What's the alternative,I was told to open a case as I was submitted to a debt collector unjust ,If you have advice please advise me accordingly. Thank you