THERE IS NO SUCH THING AS A NO CONTRACT WITH RAIN (YOU WILL NEVER BE ABLE TO CANCEL YOUR ACCOUNT). I TRIED TODAY AND NOW HAVE FOREVER PROOF AND CAN GO TO COURT WITH IT HAVING PAID FOR CANCELLATION.

Chandre D

I appreciate everyone's review of Rain. Upon receiving a similar email myself, I shared the same sentiments, as it caught me by surprise. Considering I wasn't employed at the time, I had terminated my Rain SIM card quite a while ago. To ensure the cancellation process was executed correctly, I even reached out to Rain for assistance, as I was having difficulties finding information on platforms like YouTube.

Today, I took the initiative to settle the apparent cancellation fees as well as a few months' worth of R750 charges. I am now confident that I have fulfilled my financial obligations to Rain and have provided evidence of payment for the cancellation by posting on Hellopeter because Rain does not even have an email to send proof of cancellation, and logging in to a Rain account I no longer have might start re-occurring money. I believe Rain does not have a cancellation option at all. This gives me assurance that I won't encounter a similar situation in the future, and if I do, I can take it to court.

I would like to express my concern regarding what seems to be a lapse in the cancellation process, leading to these types of communications. It appears there may be room for improvement in handling cancellations to prevent such occurrences. It felt as though my SIM card was kept active despite my clear intent to cancel. I sincerely hope that Rain takes steps to enhance its procedures in this regard.

On a positive note, I am relieved that this matter has been resolved, and I trust that I won't have to revisit it. I have proof of payment to support this and have ensured there is a payment record on the web, confirming the settlement of a bill that was cancelled long ago but accrued charges without my knowledge.