There is a lady that gave me very quality service helping me with the SIM SWAP

There is a lady that gave me very quality service helping me with the SIM SWAP. She called on the 21/Nov/2024 at 11:09 am reference number was ***4 for my call. I am more appreciating since I spent the whole day on the 20th Nov trying to get help and people I got were canceling my calls after taking it. And on top of that the cancelled the service to my Sim card without me requesting for that.