Theft of 13 GBs purchased

After being sent from Pillar to Post regarding 13GBs that have disappeared on my Rain One Sim Card, after an entire year Rain has still failed to reimburse my account with this outstanding amount. This organisation has turned into an ********* and ******** company that not only *****s from its customers but provides no resolutions for my complaints thereof.

This morning I was called by a rude call centre agent who not only refused to give me his name and call reference number but his arrogance nature led him to, instead of finding a sustainable solution instead recommended to cancel my rain plan and followed up with the cancellation without permission and go ahead.

I have never been treated like a trash can being thrown into a dustbin like rain has, while I am a customer with them since the inception of the ISP in South Africa. Standards have fallen below par and I will follow up this ********* behaviour of Rain with the Consumer Complaints Commission.

Since last year a Complaints resolution Manager by the name of Gary has still not resolved this matter with a complaints reference number: Three4Nine7Zero0oneFive (***5)