Theft is a ******** offense, Rain.

In December 2023 we took a 101 unit, which is pay in advance. My account had an arrears balance, which was settled and the upfront 101 fee was also paid. New agreement has commenced for the 101, which is pay in advance.

Late 2024 we started getting double debits every month, which led me to cancelling the service on May 2025. The 101 was returned and we also confirmed that no further debits will be taking place as the 101 is pay in advance. On 25/05/2025 I was debited for June, for something of which we no longer have, yet it is pay in advance. The billing team states that the bill deducted on 25/05/2025 was for April 2025. I am using a pay in advance service with my bills up to date and financials to back it up, but I am paying them 2 months in arrears because of... reasons...

I have 0 trust in Rain that I won't be debited again for something that has been cancelled. Now I have to pursue my bank to do a reversal and cancel the card that was used for payment because an entity that practices dishonest conduct has the card information. Not cool.

If you choose to enter into an agreement with Rain, get fami**** with the FSRA because you will end up in touch with them.

Do better, Rain.