Theft and Pathetic service

Theft and cancellation of subscription in June 2025. Pathetic service. I called in May 2025 to cancel my subscription from June 2025 and i was given a reference number and I was assured that the cancellation will be done. In June i stopped using the router and I discarded of the simcard. I was said that the last payment will go off on the 01st of July 2025 which did go off but the payment went off in August as well and now i keep getting messages to say that my debit order is not successful. I am not sure as to why the debit order is still going off my account.

This is a month to month contract and I have already cancelled in June.

I keep chatting on Whatsapp and as usual there is a system generated messaging service that keeps transferring me to a useless billing person called Leila that helps with absolutely nothing and neither does anyone call back even after requesting for a call back.

Most of the time there is no one on the landline that is available to help.

SOMEONE PLEASE ASSIST URGENTLY!!!!!!!!!!!!!!!!!!!!!

I AM GETTING VERY FRUSTRATED NOW !!!!!!!!!!!!!!!!!!!!!!!