Theft

I have a confirmed cancellation email

Private replies from Rain,
Rain Internet Service Provider's reply:
02 Jan 2023, 11:21


Please note your sim is still active, would you like an immediate cancelation?

Please note that our billing is post-paid, meaning that you pay for a month's service in the following month
I want my money back, u are a ****in disgrace, robbing people like this. I will not leave it like this

I want my money back now

I have a Truecaller saved call that my subscription ended and I have an email stating that my subscription ended on November 2022, and that Rain gave me an extra month that was part of their apology, pls go and do you homework first before replying I want someone in a management level to call me, otherwise I will take u to court for theft

Why would you deduct money if my subscription ended, Rain are *****'s deductin money from hard working people

Rain rep**** privately.
Please note the credit that was provided covered your November invoice, you had used the service in December hence you had been billed for the month.


It was given for free *** don't u understand, the month of Dec was given complimentary because Rain double debited my account, I have a confirmed email stating that my internet was revoked. Don't reply again, I will take u to court

So u saying Rain ****ed me over again, lol
Email below from Rain


Hi Merle,WELCOME BACK...
Thank you for taking my call.
As per our telephonic conversation, I have successfully revoked your cancellation request. we have refunded R479 with will reflect within the next 3 -5 days and we have also given you a month months free service for not attending to your query on time.

Rain private message
Please note the month-free service was for November, which was provided to you


Provided to me, I cancelled, what don't u understand.
R u insane, I asked that u get someone to call me.