The worst service provider

The most pathetic service provider. I cancelled my rain 14th March, received a cancelation email. On 2nd April your courier fetched the modem. Yet 25th March you deducted payment. Then now again 25th April you again deducted payment. I have message your support team via whatsapp, on the rain go website, Facebook messaged and called your support team yet I can get no assistance or help. You guys are *******. You deducting money from my account yet there is no service. Your agents are pathetic each one telling me they can't assist. They will get someone to call me back... I'm yet to receive assistance. I'm gonna have to repert your deductions as ***** to my bank. I'm also contacting the ombudsman and laying a complaint against you.