RM
Rethabile M
1 reviews | Active since Oct 2019
20 Jan 2025, 12:17
The worst service provider.
Paid a pro rata fee on 07/01/2025 which was credited to the wrong account, after numerous attempts to resolve this, they told me the amount would be credited to my account. Router got delivered on 15/01/2025 and today 20/01/2025, I’m disconnected on the basis of an outstanding balance. The most ********** service, no one ever gets back to us despite “tickets” being logged to the relevant departments. I need the whole thing cancelled and my money refunded. The number of complaints on here from just today alone is not even shocking; your service is horrible.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
20 Jan 2025, 12:56Hi Rethabile M,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply20 Jan 2025, 12:56
Official
Hi Rethabile M,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
RM
Rethabile M's updateReviewer Update
20 Jan 2025, 13:53Good day, I’ve forwarded the card details
RM
Rethabile M's update20 Jan 2025, 13:53
Reviewer Update
Good day, I’ve forwarded the card details
RM
Rethabile M's updateReviewer Update
07 Feb 2025, 20:53You’ve been saying that since the 27th of January. Isn’t this a department within the same organisation? Why is it so hard to get a feedback from them? Please exercise the same level of urgency that was used to disconnect my service resulting in me having to pay twice.
RM
Rethabile M's update07 Feb 2025, 20:53
Reviewer Update
You’ve been saying that since the 27th of January. Isn’t this a department within the same organisation? Why is it so hard to get a feedback from them? Please exercise the same level of urgency that was used to disconnect my service resulting in me having to pay twice.
RM
Rethabile M's updateReviewer Update
11 Feb 2025, 10:02Hi.
Please provide contact details so I can get ahold of this “relevant team”, maybe they’ll tell me something concrete as to when I’ll be receiving my refund. Your generic responses have not been satisfactory and do not indicate any sense of urgency or care in resolving this issue.
Please provide contact details so I can get ahold of this “relevant team”, maybe they’ll tell me something concrete as to when I’ll be receiving my refund. Your generic responses have not been satisfactory and do not indicate any sense of urgency or care in resolving this issue.
RM
Rethabile M's update11 Feb 2025, 10:02
Reviewer Update
Hi.
Please provide contact details so I can get ahold of this “relevant team”, maybe they’ll tell me something concrete as to when I’ll be receiving my refund. Your generic responses have not been satisfactory and do not indicate any sense of urgency or care in resolving this issue.
Please provide contact details so I can get ahold of this “relevant team”, maybe they’ll tell me something concrete as to when I’ll be receiving my refund. Your generic responses have not been satisfactory and do not indicate any sense of urgency or care in resolving this issue.