IM
Ipeleng M
1 reviews | Active since Nov 2018
25 Jan 2023, 17:28
The worst service provider.
By far the worst service provider!! My rain simcard was delivered yesterday (24 January 2023) once I received an sms stating that the sim card has been activated I tried to connect. My cellphone picks up the wifi but there is no internet connection.
It is nowb 24hours since the activation of this simcard but still no internet connection.
To top it all of their support department is difficult to reach. If your not place on hold for over 10 minutes ,which is costly, the support agent will give loadshedding as an excuse, which in excusable because loadshedding is not 24hours long or the line will cut.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
25 Jan 2023, 17:53Hi Ipeleng
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply25 Jan 2023, 17:53
Official
Hi Ipeleng
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
IM
Ipeleng M's updateReviewer Update
26 Jan 2023, 16:13Day 2 still no internet connection. Why am I buying data when I have made a payment to you guys?
IM
Ipeleng M's update26 Jan 2023, 16:13
Reviewer Update
Day 2 still no internet connection. Why am I buying data when I have made a payment to you guys?
IM
Ipeleng M's updateReviewer Update
02 Feb 2023, 16:09I called in on the 28th to make a cancellation since I had no access to the internet since the sim card had been delivered and activated. I was promised a refund within 3 working days. I am still waiting, when I call I am placed on hold for a long time. Reminder that this is not a toll free call. It is COSTLY and time consuming.
IM
Ipeleng M's update02 Feb 2023, 16:09
Reviewer Update
I called in on the 28th to make a cancellation since I had no access to the internet since the sim card had been delivered and activated. I was promised a refund within 3 working days. I am still waiting, when I call I am placed on hold for a long time. Reminder that this is not a toll free call. It is COSTLY and time consuming.
IM
Ipeleng M's updateReviewer Update
02 Feb 2023, 17:41I already requested a cancellation on Saturday.
Proceed with immediate cancellation and refund requested.
Proceed with immediate cancellation and refund requested.
IM
Ipeleng M's update02 Feb 2023, 17:41
Reviewer Update
I already requested a cancellation on Saturday.
Proceed with immediate cancellation and refund requested.
Proceed with immediate cancellation and refund requested.