Item: Rain
Rating: 1
Author: marcqiues van der walt

Rain's replyOfficial

06 Dec 2025, 12:00

Hi Marcquies

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply06 Dec 2025, 12:00

Official

Hi Marcquies

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

mvdw

marcqiues van der walt's updateReviewer Update

06 Dec 2025, 23:16

Hi Rain,

Thank you for your response and for confirming that billing will be adjusted once the site is restored. I do appreciate the acknowledgement and the intention to correct the situation — assuming that this commitment is genuinely followed through.

However, I need to be honest: I am still extremely disappointed with how this entire issue has been handled. The lack of communication, no clear timeline, and minimal sense of urgency over the past few days have made this experience very frustrating. It is difficult not to feel ignored as a paying customer.

I also want to make it clear that I am not trying to threaten anyone, but I do feel it is necessary to formally state the following: if this issue is not resolved soon, I will be left with no choice but to move to another service provider. I value reliability and customer support, and if Rain cannot provide that, then I cannot justify staying.

Additionally, I have recently been informed by a colleague who cancelled their service with Rain that the cancellation process was just as frustrating as the issue resolution process. Public complaints seem to say the same. I want to make it clear that I will not tolerate a tedious, obstructive, or drawn-out cancellation procedure if it comes to that. If Rain makes that process more difficult than it needs to be, you will certainly be hearing from me — and it will not be quiet.

For now, I am giving Rain the opportunity to make this right, and I appreciate the acknowledgment so far. I expect transparent updates and a genuine effort to resolve this quickly.

Thank you.

mvdw

marcqiues van der walt's update06 Dec 2025, 23:16

Reviewer Update

Hi Rain,

Thank you for your response and for confirming that billing will be adjusted once the site is restored. I do appreciate the acknowledgement and the intention to correct the situation — assuming that this commitment is genuinely followed through.

However, I need to be honest: I am still extremely disappointed with how this entire issue has been handled. The lack of communication, no clear timeline, and minimal sense of urgency over the past few days have made this experience very frustrating. It is difficult not to feel ignored as a paying customer.

I also want to make it clear that I am not trying to threaten anyone, but I do feel it is necessary to formally state the following: if this issue is not resolved soon, I will be left with no choice but to move to another service provider. I value reliability and customer support, and if Rain cannot provide that, then I cannot justify staying.

Additionally, I have recently been informed by a colleague who cancelled their service with Rain that the cancellation process was just as frustrating as the issue resolution process. Public complaints seem to say the same. I want to make it clear that I will not tolerate a tedious, obstructive, or drawn-out cancellation procedure if it comes to that. If Rain makes that process more difficult than it needs to be, you will certainly be hearing from me — and it will not be quiet.

For now, I am giving Rain the opportunity to make this right, and I appreciate the acknowledgment so far. I expect transparent updates and a genuine effort to resolve this quickly.

Thank you.

mvdw

marcqiues van der walt's updateReviewer Update

09 Dec 2025, 18:31

RAIN!

At this point, I am honestly exhausted and extremely frustrated. I received your message yesterday stating that “the issue should be resolved by today”, yet — to absolutely no surprise — the issue is not resolved. In fact, the situation has only gotten worse.

Right now, only one device can connect at a time. The moment a second device connects, the entire internet “bombs out” and I get “Connected without Internet”. This is not acceptable by any standard.

I called in again today and spoke to an agent named Kate, and I want it on record that she was professional, patient, and the only person in this entire ordeal who has actually treated me like a customer. She gave me proper feedback, but what she told me next is what pushed me right over the edge:

After the tower in my area went down, someone reconnected my router to the wrong tower — not the closest available one, but one that’s roughly 2.5 km away, despite there being another tower 1.5 km away that would have offered a much better connection. This is completely unacceptable, negligent, and frankly shocking.

Kate escalated the issue and I was reconnected to the closer tower, and while the connection is slightly better, the service is still nowhere near functional. I can connect only two devices before everything collapses again. This has been going on since the 1st — and it is unbelievable that Rain still does not have this under control.

At this point, I want to make the following absolutely clear:

1. I will NOT be paying for the days where I had unusable or severely degraded service.
2. I am already preparing to move away from Rain entirely.
3. Until that cancellation is finalized, I expect Rain to provide the service I am paying for — nothing more, nothing less.

I have been patient. I have been reasonable. But I am done tolerating excuses, delays, and being shuffled from one broken tower to the next with zero urgency or accountability.

Rain needs to resolve this properly, fully, and immediately — or you will lose yet another customer who is tired of being ignored and paying for a service that does not function.

I expect a meaningful update and a resolution, not another empty promise.

mvdw

marcqiues van der walt's update09 Dec 2025, 18:31