The Worst Service every experienced

I purchased a month to month SIM Card from Rain which worked fine us before the Lockdown however now during the Lockdown the service we needed did not meet our requirements. So my husband had to get FIBRE since the 5G Rain offered was not available in our area yet, our needs grew because of the Laptops and everyone's phone now connected to the Network. We decided then since it's a pay as go SIM we'll keep it & only use it for that purpose. The boys are now on Holiday at my parents so we loaded Data on the SIM Card, it's still not activated though, I have send them numerous emails as there's no contact number available on the site only a Support email. You get an automated reply saying they received your email & will get back to you within 24-48hours but nothing. So am I now going to be charged for the days we didn't have any Network connection from them. And also how long does it take then to activate the Network once one has made payment?

I would really appreciate it if someone can get back to me.

Angilque