KM
Kwezi M
1 reviews | Active since May 2024
25 Jun 2024, 18:42
The worst service ever
I have been trying to get Rain to change the payment date to the 1st for months now and last month I requested that I get a confirmation email that it's changed and I did now when I get home I am disconnected
To top it all I have been struggling with the router for months, I keep changing it to every position that I can think of this house
I can't work now I can do anything because of *********** people
Rain should tell us if they do not want us as their customer then we will get another one
This is not acceptable at all, it's such an inconvenience
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
25 Jun 2024, 18:51Hi Kwezi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Jun 2024, 18:51
Official
Hi Kwezi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KM
Kwezi M's updateReviewer Update
25 Jun 2024, 20:00I am still not reconnected, the app says my payment date is the 1st but the website says it's the 25th, how confusing is that?
Can I please be reconnected so that I can work please
Can I please be reconnected so that I can work please
KM
Kwezi M's update25 Jun 2024, 20:00
Reviewer Update
I am still not reconnected, the app says my payment date is the 1st but the website says it's the 25th, how confusing is that?
Can I please be reconnected so that I can work please
Can I please be reconnected so that I can work please
KM
Kwezi M's updateReviewer Update
26 Jun 2024, 11:05My issue is not resolved yet, we still do not have internet at home, maybe you must cancel my subscription then I look for another company that will give us good service
Rain service is completely terrible I promise you
Rain service is completely terrible I promise you
KM
Kwezi M's update26 Jun 2024, 11:05
Reviewer Update
My issue is not resolved yet, we still do not have internet at home, maybe you must cancel my subscription then I look for another company that will give us good service
Rain service is completely terrible I promise you
Rain service is completely terrible I promise you
Rain's replyOfficial
26 Jun 2024, 11:15Hi Kwezi M,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply26 Jun 2024, 11:15
Official
Hi Kwezi M,
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
KM
Kwezi M's updateReviewer Update
26 Jun 2024, 11:49Hi services have been reconnected, thank you.
The other issue that I have been complaining about is the connection that is poor at times, sometimes the router would show a blue light instead of 6 lights. I was promised that someone would be sent put to check but still nothing. Even yesterday I was promised that a tech would be sent out to check
The other issue that I have been complaining about is the connection that is poor at times, sometimes the router would show a blue light instead of 6 lights. I was promised that someone would be sent put to check but still nothing. Even yesterday I was promised that a tech would be sent out to check
KM
Kwezi M's update26 Jun 2024, 11:49
Reviewer Update
Hi services have been reconnected, thank you.
The other issue that I have been complaining about is the connection that is poor at times, sometimes the router would show a blue light instead of 6 lights. I was promised that someone would be sent put to check but still nothing. Even yesterday I was promised that a tech would be sent out to check
The other issue that I have been complaining about is the connection that is poor at times, sometimes the router would show a blue light instead of 6 lights. I was promised that someone would be sent put to check but still nothing. Even yesterday I was promised that a tech would be sent out to check
Rain's replyOfficial
26 Jun 2024, 12:29Hi,
Thank you for bringing this to our attention.
Should you require any further assistance please let us know.
Thanks, rain.
Thank you for bringing this to our attention.
Should you require any further assistance please let us know.
Thanks, rain.
Rain's reply26 Jun 2024, 12:29
Official
Hi,
Thank you for bringing this to our attention.
Should you require any further assistance please let us know.
Thanks, rain.
Thank you for bringing this to our attention.
Should you require any further assistance please let us know.
Thanks, rain.