1 reviews | Active since Dec 2019
The worst service
Gooday,
I am very disappointed in the service your contact center has given me. I understand that there are processes that sometimes make it harder to help a customer however ignorance is not one of those processes.
On Sunday we logged a request for a replacement sim card. It was delivered yesterday morning. We called in to inform you guys and ask if we needed to do anything on our end to initiate or complete the activation. We were advised that the sim card would be activated automatically within 24 hours, great. This morning we called to ask why the sim is still inactive and they advised that they would escalate this and it would take up to 48 hours for this it to be resolved. Unfortunately I had an assessment to do at 11 and I advised them that I could not wait that long. We were then assured that it is escalated and we should have feedback soon. Two hours later we call in again and this time we request to speak to a team leader who at the end of the call refused to give a senior manager the phone saying we will have to wait for a new sim to be delivered within 48 hours and furthermore wait another 24 hours for activation.
What is most frustrating is that we tried to avoid this by calling in when the sim was delivered. This morning when we first called the response was "we can only escalate and it will be sorted " and after missing my assessment a team leader says he picks up that the wrong sim was delivered so hooray the turn around time has been prolonged. This could have been avoided when we called the first time and I would have had the opportunity to make an alternative plan to right my assessment. My time, fees and effort cannot be replaced by your team. This is unacceptable service.
Regards
Boipelo and Tintswalo assisted me. God knows how grateful I am to them.
Now to Henry... As a leader you must lead. You should never wait for a customer to become irate, in fact you should avoid creating an irate customer. Due to your incompetence and lack of interest in assisting me, I missed an exam and you wasted my time. Well done Henry.
To Rain... You cannot reimburse the time I spent preparing for my exam, I doubt you will offer to pay my fees and oh please don't offer an apology. Get your people to do their job diligently. If Boipelo and Tintswalo can do it, Henry could have done it and I wouldn't be ranting here. So how do you intend to compensate me?
***.
Regards
Thandeka Mazibuko
Boipelo and Tintswalo assisted me. God knows how grateful I am to them.
Now to Henry... As a leader you must lead. You should never wait for a customer to become irate, in fact you should avoid creating an irate customer. Due to your incompetence and lack of interest in assisting me, I missed an exam and you wasted my time. Well done Henry.
To Rain... You cannot reimburse the time I spent preparing for my exam, I doubt you will offer to pay my fees and oh please don't offer an apology. Get your people to do their job diligently. If Boipelo and Tintswalo can do it, Henry could have done it and I wouldn't be ranting here. So how do you intend to compensate me?
***.
Regards
Thandeka Mazibuko
I do not u understand what . means in this context.
Regards
I do not u understand what . means in this context.
Regards
I had already informed you of that.
Thabiso may be the account holder however I am the payer and user who was negativity affected hence I called you multiple times and resorted to reviewing your service here.
I had already informed you of that.
Thabiso may be the account holder however I am the payer and user who was negativity affected hence I called you multiple times and resorted to reviewing your service here.