THE WORST PROVIDER!!!! I REGRET SIGNING UP

Item: Rain
Rating: 1
Author: Nokubonga N

They are still refusing to refund my money and removing my card from receiving a debit and they also didn’t help me when I wanted to cancel and said I should do it myself they are useless but very quick to take my hard earn money THEY HAVE THE WORST SERVICE AND AN EVEN ****TIER CUSTOMER SERVICE!!

Helpful (0)

Replies (3)

Rain's replyOfficial

10 Apr 2021, 13:09

Good afternoon, Nokubonga.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.

Thank you

Kind Regards
rain

Rain's reply10 Apr 2021, 13:09

Official

Nokubonga N's updateReviewer Update

10 Apr 2021, 13:13

Your billing team refused to refund me so I don’t understand how escalating to them will help I request to have a supervisor or manager to email me but your employee ignore my request and said I will not be getting a refund send me useless emails with no desire to help at all

Nokubonga N's update10 Apr 2021, 13:13

Reviewer Update

Rain's replyOfficial

10 Apr 2021, 13:23

Hi Nokubonga.

Please note that an agent who was assisting you on Monday at 11:00 am is awaiting feedback from the billing department.
You will be contacted.

Kind regards
rain

Rain's reply10 Apr 2021, 13:23

Official

Hi Nokubonga.

Please note that an agent who was assisting you on Monday at 11:00 am is awaiting feedback from the billing department.
You will be contacted.

Kind regards
rain