BG
Brent G

1 reviews | Active since Aug 2015

12 Jun 2020, 19:53

The worst network speeds for 2020. Pathetic service.

This ISP is more interested in growing it's IP than maintaining its existing customers. When I first joined the network which was right at the beginning, speeds were consistent and the signal has always been 100% even up until now, however the speeds are beyond putrid, this is worse than dial up speeds and it's 2020.

I experience speeds on average in the range of 0.03-0.07 Megabits per second. These are speeds from a falsely product as 4G. This is not 4G speeds these are not even 3G, GPRS or dial up speeds, this is simply terrible service. How can a company offering this level of service not be held accountable.

I have complained numerous amount of times and with little to no response or solution offered. I will be switching ISP's even if I have to go the route of a capped alternative and I would advise any and every person against Rain, they are by far the worst service I have ever experienced in my life.

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Replies (1)
Rain
Rain's reply12 Jun 2020, 20:10
Official
Hi there Brent,

rain prides itself with the vision we have in trying to make sure that we have 100% customer satisfaction. 

We do however know that we drop the ball at times and are working hard to fix this.

Itumeleng will be calling you to try and assist. We do hope that we have solve the issue after the call.

Regards

Team RAIN