ON
Osmar N
1 reviews | Active since Sept 2022
02 Sept 2022, 11:58
THE WORST NETWORK PROVIDER EVER!
Rain is definitely the worst Network Provide one could ever have, I would not recommend them to anyone to take out.
I have paid my subscription fully for 5G yet it does not even work at all, I have loss income for the past 4 days I have called and spent hours of my own airtime every single day try to get this matter sorted and guess what they can't even assist all they do is put you on HOLD for 20-30mins and then drop the call.
They keep promising to transfer the matter to some logistic team and to call you back and for past four days I have had no response from either of them instead I have to constantly call back myslelf to people who say "we will take the matter further" and guess what nothing happens after words
Four days I have been unable to work due to the bad customer service I've recieved from RAIN I would not recommend then not even to my Dogs let alone a human being.
They can't even send you to the complaints department nor can they even send you a recording of the call they come up with excuses yet say "all calls are recorded"
I'm done with them I just want my money back and close the account immediately!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Sept 2022, 12:26Hi Osmar.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply02 Sept 2022, 12:26
Official
Hi Osmar.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
ON
Osmar N's updateReviewer Update
02 Sept 2022, 13:40That's the song I have been hearing for the past couple of days
"We going to get on this asap"
You going to get on nothing because u are going to do nothing besides empty promises which I have been hearing for the past few days I have not even heard a reply from one your managers who said they will call me in an hours time and it's been now what 3hrs you guys have the worst customer service ever how you treat us but demand money every single month from us to pay on time and yet give consumers this type of experience Rain is worthless.
"We going to get on this asap"
You going to get on nothing because u are going to do nothing besides empty promises which I have been hearing for the past few days I have not even heard a reply from one your managers who said they will call me in an hours time and it's been now what 3hrs you guys have the worst customer service ever how you treat us but demand money every single month from us to pay on time and yet give consumers this type of experience Rain is worthless.
ON
Osmar N's update02 Sept 2022, 13:40
Reviewer Update
That's the song I have been hearing for the past couple of days
"We going to get on this asap"
You going to get on nothing because u are going to do nothing besides empty promises which I have been hearing for the past few days I have not even heard a reply from one your managers who said they will call me in an hours time and it's been now what 3hrs you guys have the worst customer service ever how you treat us but demand money every single month from us to pay on time and yet give consumers this type of experience Rain is worthless.
"We going to get on this asap"
You going to get on nothing because u are going to do nothing besides empty promises which I have been hearing for the past few days I have not even heard a reply from one your managers who said they will call me in an hours time and it's been now what 3hrs you guys have the worst customer service ever how you treat us but demand money every single month from us to pay on time and yet give consumers this type of experience Rain is worthless.
ON
Osmar N's updateReviewer Update
02 Sept 2022, 14:46You said the same thing since Tuesday it is now Friday and i have gone with no work no pay for four days because I thought I could rely on your services and guess what I have never been wrong
Your service is poor your agents are not trained properly on treating customers you put on hold for 20 too 40mins then your agents drop the calls after wards or they come back after 40mins on hold only to tell you same old song; "We will contact Logistics" now here you are again telling me about the same department I've been told about for four days "Logistics" you guys running the worse service provide and give the worst Customer Experience ever and I'm done, already shopped for Fibre only call you guys will get from me is my cancelation and my refund.
Stop making empty promises that you do nothing about coz you will do nothing about it.
Your service is poor your agents are not trained properly on treating customers you put on hold for 20 too 40mins then your agents drop the calls after wards or they come back after 40mins on hold only to tell you same old song; "We will contact Logistics" now here you are again telling me about the same department I've been told about for four days "Logistics" you guys running the worse service provide and give the worst Customer Experience ever and I'm done, already shopped for Fibre only call you guys will get from me is my cancelation and my refund.
Stop making empty promises that you do nothing about coz you will do nothing about it.
ON
Osmar N's update02 Sept 2022, 14:46
Reviewer Update
You said the same thing since Tuesday it is now Friday and i have gone with no work no pay for four days because I thought I could rely on your services and guess what I have never been wrong
Your service is poor your agents are not trained properly on treating customers you put on hold for 20 too 40mins then your agents drop the calls after wards or they come back after 40mins on hold only to tell you same old song; "We will contact Logistics" now here you are again telling me about the same department I've been told about for four days "Logistics" you guys running the worse service provide and give the worst Customer Experience ever and I'm done, already shopped for Fibre only call you guys will get from me is my cancelation and my refund.
Stop making empty promises that you do nothing about coz you will do nothing about it.
Your service is poor your agents are not trained properly on treating customers you put on hold for 20 too 40mins then your agents drop the calls after wards or they come back after 40mins on hold only to tell you same old song; "We will contact Logistics" now here you are again telling me about the same department I've been told about for four days "Logistics" you guys running the worse service provide and give the worst Customer Experience ever and I'm done, already shopped for Fibre only call you guys will get from me is my cancelation and my refund.
Stop making empty promises that you do nothing about coz you will do nothing about it.
ON
Osmar N's updateReviewer Update
02 Sept 2022, 16:56Well I have been told that it will be delivered between working days by your "Logistics" so don't come here and **** about delivery for tomorrow cause it won't happen just like it did not happen for the past four days.
Worse part is your organization things crediting me R100 is going to cover the amount of my 4 days unpaid and my 4 days of constantly calling with my money and my airtime, and I should now be happy with the continues Apologies as if they are resolving anything.
You guys are still the worse company ever the worst I've ever done business with
Worse part is your organization things crediting me R100 is going to cover the amount of my 4 days unpaid and my 4 days of constantly calling with my money and my airtime, and I should now be happy with the continues Apologies as if they are resolving anything.
You guys are still the worse company ever the worst I've ever done business with
ON
Osmar N's update02 Sept 2022, 16:56
Reviewer Update
Well I have been told that it will be delivered between working days by your "Logistics" so don't come here and **** about delivery for tomorrow cause it won't happen just like it did not happen for the past four days.
Worse part is your organization things crediting me R100 is going to cover the amount of my 4 days unpaid and my 4 days of constantly calling with my money and my airtime, and I should now be happy with the continues Apologies as if they are resolving anything.
You guys are still the worse company ever the worst I've ever done business with
Worse part is your organization things crediting me R100 is going to cover the amount of my 4 days unpaid and my 4 days of constantly calling with my money and my airtime, and I should now be happy with the continues Apologies as if they are resolving anything.
You guys are still the worse company ever the worst I've ever done business with
ON
Osmar N's updateReviewer Update
02 Sept 2022, 17:36Stop saying the same old thing please, I'm telling u the courier said they won't deliver tomorrow as it's Sat yet you said tomorrow now you coming here and not even reausurring me that delivery will be made tomorrow because you yourself know it won't you just bunch of *****, but instead apologizing and telling me about some R100 credit
ON
Osmar N's update02 Sept 2022, 17:36
Reviewer Update
Stop saying the same old thing please, I'm telling u the courier said they won't deliver tomorrow as it's Sat yet you said tomorrow now you coming here and not even reausurring me that delivery will be made tomorrow because you yourself know it won't you just bunch of *****, but instead apologizing and telling me about some R100 credit
ON
Osmar N's updateReviewer Update
02 Sept 2022, 17:41To even show how Dishonest you are and that company your courier company that you use does not even have the parcel at thier Hub what kinder **** show is rain running
ON
Osmar N's update02 Sept 2022, 17:41
Reviewer Update
To even show how Dishonest you are and that company your courier company that you use does not even have the parcel at thier Hub what kinder **** show is rain running