The worst network and support service EVER!!

I have never experienced such unprofessionalism, such bad service above all, BAD connection. I had such confidence in the band but after witnessing how nonchalant and rude the support team is, I am convinced now, more than ever that this business does not care about it's customers. I logged a ticket on the 28 July for my R479 unlimited data sim to be terminated and keep the off peak sim running, in essence, I expected to be billed R250. 2 August R479 was debit from my account, I subsequently sent an email to the service provider to rectify the error and credit my account with R227. Instead of that they cancelled my R479 subscription, reinstated my R250 sum and debit that as well. I paid R729 for ****ty service and ****tiest network ever. Now my emails are being ignored, no one wants to take accountability. I've even asked for the recording of the call to be sent to me to prove that it was the agents fault, but still no response. I'd never recommend this service to anyone, I'm also working of removing all the subscribers from my company to something better. This business will fall, because of the customer service. How do you find joy in doing things without informing your customers of the next action. One minute my account in fine, the next it's debited for services I did not confirm. I WANT MY MONEY BACK. THAT'S MY MONEY!!