Hellopeter
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GB
Gary B

1 reviews | Active since Jan 2010

14 Jan 2021, 23:06

The worst LTE service provider EVER!

I am shocked to say the least. I recently signed up for the unlimited rain package. Paid upfront as requested. Their service states 10 meg speed. I got 0.25 meg from a speed test. You can not even google. I have moved my router to every known point in the house, I even went out and purchased a external outdoor aerial. Max speed 1.5 meg. May I also add that we are 0.48km from the nearest tower. Looking at all the comments on hellopeter surely an authority or the media should be notified about their false and useless service. Don't expect a call back or a email from the company simply cancel your service. If I may be so humble but to warn people to rather use a REPUTABLE service and save yourself the frustration. I am sure MTN, VODACOM or TELKOM will love this review. HIS IS SHOCKING RAIN, you are NOT delivering what you state in your marketing. Same day I got the sim card, same day cancelled. WOW! Wonder if Carte Blanche is still accepting emails and calls from customers being cheated? Would love to send them my screen shots from day one of how bad the service is.... Be warned people is all i can say.

0
Replies (2)
Rain
Rain's reply15 Jan 2021, 07:53
Official
Good morning Gary

I would like to apologize for the service you have received. Kindly provide me with the email address you used to register for your rain account so we can assist you.

Regards 
Mosa 
GB
Gary B's update17 Jan 2021, 22:13
Reviewer Update
Mosa seems to just paste the same reply to every one. The "legally correct" one. Did they ask for your email as well to " INVESTIGATE". It's quite obvious you don't have your own infrastructure hence cant deliver on what you are charging customers for. Have you seen how many complaints were logged on the 17th of January on hellopeter?.... WOW! I am sure Mosa has callouses on his fingers from pasting the shame pathetic response... I bet with each one of our responses he lifts his finger at us.... Sad thing is that we have paid UPFRONT MOSA and its time we ask the ombudsman to look into this because we did not get what you said you will provide... Rain has -73 rating on hellopeter. You guys are FALSE and what is worse is that you possibly have taken most South Africans for a ride. People would agree that the least you can do is send a email to the concerned. We now need to resort to other naming and shaming platforms because nothing gets done. I hope the CEO takes a good look at these posts and with shame and thinks, this is not how we should be treating our paying customers... DON'T Use RAIN! its like our weather report. A Fitting name for an ISP, it hardly rains by us just like this ISP.