THE WORST. IN ALL ASPECTS.

Dear Rain,

I mean, what could more difficult than providing the service you're being paid for... oh yea I know :) Having an actual effective customer care line or even system. I'm convinced your agents are trained to say " Can I call you back in a few minutes please" and believe me, that's the end of the conversation until you call back again.

Anyway, apart from religiously not having internet 3 times a day for several hours with no excuse I also have billing issues. Today, it was off for exactly 6 consecutive hours, how cute.

On the 20th of May this year, I activated a 4G line, paid the upfront amount and at the end of that month paid a pro rata for that month of R150 for that line and then R970 for my monthly fees (both lines)… so according to me, I paid a full month's subscription plus a pro rata for my 10 days of use... No Problem, the following month I decided to cancel the 4G and was advised I'd have to pay the full amount for the month of usage. NO PROBLEM (END JULY). I paid R970 again.

End of August, i'm billed R970 AGAIN... No one can explain why. their explanation is that i paid for the month of usage... which month to be exact.... no one can answer.

I asked what happened to my upfront amount as no statement shows it's allocation, AGAIN, no answer. The agent simply asked for time to go through the statement and NEVER got back. called and asked for the manager, SAME THING. "Ma'am can i go through the statement and call you back within 10 minutes"

Then internet cuts like damn load shedding but they want their money ON TIME for services they can't provide and Funds they can't account for...

When you send an Email, the query is resolved with comments you know nothing about, no one spoke to you or even contacted you about the issue but the Query is resolved.

PLEASE GIVE ME MY MONEY AND CANCEL THIS DAMN *********** SERVICE.