The worst customer service experience

I sent in an email to rain on the 7th of July to request that my package be downgraded. I received a reply on the 9th of July which was "Thumba Mthombeni (rain CeC)

Jul 9, 2020, 4:25 PM GMT+2

Hi Linda,

Thank you for contacting rain support, pardon the late response.

Please note that your downgrade request has been sent to the relevant department and migration will only be effective on the 1st of the following month, on the first please sign in to your dashboard and decrease the PAYU(Pay as you use) and add the UOP Unlimited off-peak

Invoice month-end will be of the current package and not the new one.

If there is anything else I can assist you with, please do not hesitate to contact me.

Thanks, Thumba Mthombeni"

Thee 1st of August came and nothing was done on my package. So since then I have been sending emails and no response. Today I get this response "Please resubmit your query.

Hi, thanks for reaching out! We are currently improving our support process as rain and will no longer be responding to emails to this address.

To ensure a quicker, more personalised support experience, please go to our new support page to see whether we can guide you through solving your query.

If not, please log a ticket from the support page by hitting ‘contact support’ and providing the detail of your query. An agent will be in touch as soon as possible to assist.

We apologise for any inconvenience caused.

Thanks, rain "

Like what? So all this time I have been wasting my time and they not even bothered?

Rain has the worst customer service ever. The person who responds to their facebook is even worse. They advised me that my query has been resolved and she even gave me the number that they has just downgraded, which firstly wasn't even active at the time of my query and was already on the lowest package so Im not sure what miracle she did and downgraded it to. THey asked for my number and never called.