The worst 5G Company in SA! Slow speeds, and 0 Support!

Since the 2nd December I have submitted 12 Support tickets to Rain.co.za, and I still have not had one response or one phone call. I am paying R995.00 each month for their top tier 5G account, and getting speeds of between 2mb - 30mb. I requested them to downgrade my account to he 60mb line, because why must I pay for a 100mb+ line, and get speeds of the lowest tier 5G Account? I have also been sending support tickets for them to send me a replacement sim card since February 2024, and I still haven't received a response either.This is not the first time I review them negatively, so their support has not even improved since the last time, well... we can't complain about bad service, if there is no service. On their new Rain App, there is no way to downgrade to the smaller package, but I am sure they will say this is a browser issue, well I tried FF and edge, click on the smallest tier does nothing... and also why must we be directed to the rain go app on PC, which looks like it was made for mobile devices? Terrible terrible service. People stay away, and keep your sanity!!!!