THE WAY RAIN TREATS IT'S CUSTOMERS IS ********

My Rain sim card has, out of the blue, lost it's service. It working 'perfectly' fine till yesterday. I now cannot surf the web, send emails, or do anything with their notoriously slow internet connection.

I have called their joke of a call centre. The first time the phone was answered but nobody said anything (I could hear Rain's low quality employees chuckling in the background, It goes to show how seriously they take their job) , from the second time I called, my calls were never answered.

I went on Facebook and Twitter to try to get help but no one running those accounts is even bothered to respond.

It's clear to me and 99% of the people who made the unfortunate error of purchasing a Rain product that Rain is out their depth. They continue to buy up prime-time advertising space to get more customers but they are struggling to service the customers they already have.

I've only heard negative things about the Rain network but I thought my experience would be different. Rain is (hopefully) working to get more coverage so that their internet is faster but the way Rain chooses to treat its clients is ********. Rain as a company is losing credibility with the South African public. It will soon reap what it sows.

Anyway if the issue persists and I do not get help in 48 hours including today, please cancel my account.

(I'm not looking for a copy & paste canned response. Don't lie to me and act like you care about my well being. Just sort out the issue.)