The unbearable Rain

Good day.

I have had problems with my rain internet connection for almost two months now with little or no service.I am offline as we speak.My account is up to date,my area has 4G and 5G coverage,but I can't go online.The Rain customer support chat isn't working;I just tried to send multiple messages but to no avail.What exactly am I paying for?And please,Yeoline don't send me a "I trust you are warm and keeping warm" generic message.How will you resolve my problem without asking for my details?For a company that Patrice Motsepe has a stake in you sure are dragging his name through the mud!!!