THE SERVICE-LESS PROVIDER

My experience with this company has been everything BUT pleasurable.

Since the beginning of Lockdown (March 2020) there hasn't been a half a water-drop of 'service' provided, except at the stage where they were gladly taking money out of my banking account. No one to speak to and no one even offering to call me back to follow up on a query/complaint (of which I must have had 6 or 7 of).

To cut a long story short, I cancelled my SIM mid June only to find that they STILL debited my banking account on the 1st of August. I logged YET another complaint on the 3rd of August, followed up on the 6th, 11th and again today, the 26th of August (all in the same thread) to follow up on my refund. No acknowledgement to my follow up emails or any response at all to my first thread of this specific complaint that started on the 3rd.

I have waited a long time before writing this review (and after reading many too) in the hope that someone would get back to me though unfortunately, I could not wait any longer.

I wouldn't even refer this 'brand' to my worst enemy!