1 reviews | Active since Jan 2023
The service has been terrible
The service has been terrible. They were very quick to respond to my sales call request but thereafter nothing. The promise they make is 3 - 5 working days to deliver a modem and sim. On working day 3 I queried to ask when delivery was expected. I received no response. Working day 5 I queried again as I had received no contact. Working day 6 I again queried. I've now been told it will only be delivered on Wednesday. It's simple, if you promise 3 - 5 working days then keep your word. If it's going to take longer, then state that. I was hoping to use this as a test run of 5G while away from home for a few months. Suffice to say I don't think I will make use of Rain's service any longer than I will need to.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
The modem only connects periodically to the Internet and when it does, speeds quickly drop to a crawl (<10mbps). Sim has been activated and it happens when there is no loadshedding.
I've logged tickets. No one responds.
I've tried phoning Rain. No one answers.
I would rather deal with Telkom than Rain. If I could give zero stars, I would.
The modem only connects periodically to the Internet and when it does, speeds quickly drop to a crawl (<10mbps). Sim has been activated and it happens when there is no loadshedding.
I've logged tickets. No one responds.
I've tried phoning Rain. No one answers.
I would rather deal with Telkom than Rain. If I could give zero stars, I would.